Interim financial aid

Technical Advice regarding the online application for interim financial aid

technical advice April 2021 (c) DSW You can apply for the interim financial aid using the online portal www.ueberbrueckungshilfe-studierende.de

Here, you find some technical advice regarding the application process:

Use the right browser!

Please use the most current browser versions of Chrome, Firefox or Opera – or the current standard browsers for mobile devices. If you use Edge you must update to the Edge Chromium Version 83.x. All versions of Internet Explorers are not supported.

When you begin your online application you are asked to provide an academic e-mail address; the system will then send a code or “token” to this address that you must then re-enter in the system for verification. If this should not work, please use another e-mail address. However, once you are registered with a specific e-mail in the system, you must continue to use this address.
 

Use another E-Mail address if your academic address does not function!

Please do not despair. We cannot go without the reCaptcha as a security requirement. If it does not work, please make sure that you have activated Javascript and that there are no other extensions or add-ons activated in your browser. Since reCaptcha is activated by Google services, the use of proxies or add-ons can cause problems when they block Google server requests.
 

What can I do if I do not recieve emails from the Interim Financial Aid portal?

First check whether the e-mail you are looking for is in your spam folder. If this is not the case, check online whether your e-mail provider (Google Mail, GMX, Web.de, T-online etc.) offers the option of adding the sender addresses [email protected] and [email protected] to their whitelists/positive lists. You'll find further information about these options on the e-mail provider's website. Doing so you increase the possibility that the sender addresses of the interim financial aid will not be erroneously classified as spam or as untrustworthy e-mail by your email provider and that delivery will be blocked.
 

Do not despair with reCaptcha, simply try again! Do not change data formats!

The online application portal accepts only certain data formats, such as JPG/JPEG, PNG and PDF. If your documents are in a different format, make sure to change them with an appropriate software such as https://dokument.online-convert.com/de/umwandeln-in-pdf.

Do not change the formats manually by changing the document extensions or by renaming the document endings such as changing the extension .gif to .png.
 

Merge your bank account statements if necessary! 

The application portal allows for uploading a maximum of 10 documents; if you have more files, please merge them into one relevant document. You can use open source software that is easy to find online.

  • Step 1: copy your graphic documents into a word document, and then save it as a PDF.
  • Step 2: with a freeware such as https://de.pdf24.org/ you can merge several PDF documents.

Last update: April, 12th 2021

12.04.2021

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